 |
| multi car insurance |
Call centers are also known for their group discounts. Although captive agents/brokers sometimes have group discounts, it seems that the call middle companies have cornered this market. In the event you work for a giant corporation, go to college or are alumni of a college, chances are that you have access a group discount. Find out what insurance company it is with and you'll be surprised how much you can save.
Another great thing about call centers is that for the most part, they offer far superior online services compared to captive/independent agents or brokers. From getting quotes to viewing your owner information, they are way ahead of the game and some now even offer printing your liability cards (pink slips) from your own computer. This is a service you will most likely not find with a captive/independent agent or broker.
multi car insurance
What is the down side of call centers you ask? I think all of us know the answer to that. Lack of personal attention. Imagine you have a claim and you call the 1-800 number. You then spend thirty minutes explaining what happened, they then put your claim through for you and you hang up the phone. The next day you need to call again and ask about a rental automobile or accident benefits coverage or whatever other questions kept you awake worried all night. What are the chances you will get the same representative on the phone the second time you call, or the third, or fourth? Every time you make that call, you will be introducing yourself and telling your story to a new customer support rep and that usually leads to "well that is not what the person told me yesterday" and the headaches start.
Another down side to call centers is the shortage of experience in the sales department. Before I continue on this thought, let me say that I think a call middle is a great place for insurance agents and brokers to start their careers, but I am taking a look at this from a customer point of view. Call middle agents are usually hired very young and most of the time, it is their first job in the insurance industry. Most call middle agents who select that insurance sales are the career for them will move in to the captive/independent agent or broker field after a couple of years experience.
multi car insurance
In the event you are a young driver looking for the best rates, or somebody who prefers online and over the phone service, then call centers may be the way to go for you. In the event you don't like the work of dealing with plenty of different people to solve issue or you prefer a more experienced insurance representative then perhaps a call middle insurance company is not for you.
0 التعليقات:
Post a Comment